Terms & Conditions

Please read these terms carefully before using our services or making a purchase.

Last updated: January 1, 2025

1. Introduction and Acceptance

Welcome to Monza. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Monza B.V. (“Monza,” “we,” “us,” or “our”).

By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or services.

Company Information:
Monza B.V.
Registered in the Netherlands
VAT Number: [VAT Number]
Email: support@monza.com

Product Authenticity

All products sold on our website are 100% authentic and sourced directly from authorized distributors. We guarantee the genuineness of every fragrance we sell.

Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our Returns Policy.

Pricing

Product Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you immediately and offer a full refund or suitable alternative.

Order Process

1. You place an order through our website
2. You receive an order confirmation email (this does not mean acceptance)
3. We send a dispatch confirmation when your order ships (this constitutes acceptance)
4. A contract is formed between you and Monza when we dispatch your order

Payment

Payment must be made in full at the time of ordering
We accept major credit/debit cards and other payment methods as displayed
All payments are processed securely through encrypted connections
We reserve the right to refuse or cancel orders at our discretion

Order Cancellation

You may cancel your order before it has been dispatched by contacting us immediately at support@monza.com. Once an order has been dispatched, you may return it in accordance with our Returns Policy.

Delivery Timeframes

Shipping Costs

Shipping costs are calculated based on your location and chosen delivery method. The exact cost will be displayed at checkout before you complete your order. We offer free standard shipping on orders over €50 within the EU.

Delivery and Risk

Products are delivered to the address you provide. Please ensure this address is correct and complete. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or stolen packages after delivery confirmation.

EU Consumer Rights

Under EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your product, without giving any reason.

Important: For hygiene reasons, this right does not apply to sealed products that have been unsealed after delivery (such as opened fragrances).

For full details on returns and exchanges, please see our Returns & Exchanges Policy.

Product Warranty

We warrant that products will be free from defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, accident, or improper storage.

Limitation of Liability

To the maximum extent permitted by law, Monza shall not be liable for:

Any indirect, incidental, or consequential damages
Express Shipping: 1-2 business days
Processing time: 1-2 business days before dispatch
These are estimates and not guarantees. Delivery times may vary during peak periods or due to circumstances beyond our control.

To exercise any of these rights, please contact us at privacy@monza.com. We will respond to your request within 30 days.

We use cookies and similar technologies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website. The “Last updated” date at the top of this policy indicates when it was last revised.

Questions About Privacy?

If you have any questions about this Privacy Policy or how we handle your personal data, please don’t hesitate to contact us.

Email: privacy@monza.com

Data Controller: Monza B.V.
Registered in the Netherlands

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, communicate about your purchases, and provide customer support
Account Management: To create and manage your account, save your preferences, and provide personalized experiences
Communication: To send order confirmations, shipping updates, and respond to your inquiries
Marketing: To send promotional emails and offers (only with your consent, and you can unsubscribe anytime)
Improvement: To analyze website usage and improve our products, services, and user experience
Legal Compliance: To analyze website usage and improve our products, services, and user experience