Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help with our easy return and exchange process.
Return Policy
Our Promise to You
At Monza, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. We believe in making the return process as simple and stress-free as possible.
All our fragrances are 100% authentic and sourced directly from authorized distributors. Your satisfaction is our priority.
Eligible Items
- Products must be unopened and in original packaging
- All original tags and seals must be intact
- Product must be in resalable condition
- Return initiated within 30 days of delivery
Non-Returnable Items
- Opened or used fragrances (for hygiene reasons)
- Products with broken seals or damaged packaging
- Gift sets that have been partially opened
How to Return Your Order
Refund Timeline
Once we receive your return, we’ll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Please allow 3-5 additional business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
Pro Tip: Order your new fragrance first, then initiate the return for your original item. Once we receive the return, we’ll refund the amount to your account.
Need Help?
Our customer service team is here to help with any questions about returns or exchanges.
Return Policy – MonzaEurope
At MonzaEurope, we want every customer to feel confident and satisfied with their purchase. If something is not as expected, we offer a clear and customer-friendly return process.
Eligibility for Returns
You may return your item if: The product is unopened, unused, and in its original packaging The return request is made within a reasonable period after delivery The product is in resellable condition For hygiene and authenticity reasons, opened or used fragrances cannot be returned, unless the product arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, leaking, broken, or you received the wrong product: Contact us immediately at support@monzaeurope.com Include your order number and photos of the issue We will replace the item or issue a refund quickly In most cases, you may keep the damaged item as a gesture of goodwill Your satisfaction is our priority.
Money-Back Guarantee
If you are not satisfied with your purchase, you may request a return following the conditions above. Once the item is received and inspected, we will process your refund promptly. Shipping fees (if any) are non-refundable unless the return is due to a mistake on our end.
How to Start a Return
To request a return: Email support@monzaeurope.com Include: Your full name Order number Reason for return Photos (if damaged or incorrect) We will guide you through the next steps and provide the correct return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping method to ensure safe delivery back to us.
Refund Processing Time
Once the return is received and approved: Refunds are typically processed within a few business days Refunds are issued to the original payment method
Need Help?
Our Customer Care team is here to support you. Email: support@monzaeurope.com. We typically respond within a few hours.