Once your order is confirmed, you’ll receive a tracking number by email. Use it on our Order Tracking page to check your delivery status. Updates may take a few hours after shipment. Contact support if you need help.
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, products, and more.
Orders & Shipping
How do I track my order?
Do you ship internationally?
Yes! We ship to all EU countries and several other European countries. Shipping costs and delivery times vary by location. You can see the exact shipping cost for your country at checkout before completing your purchase.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on the DHL or DPD website, depending on which carrier is handling your delivery.
What if my package is delayed or lost?
If your package hasn’t arrived within the expected timeframe, please contact us at support@monza.com with your order number. We’ll investigate immediately and work with our shipping partners to locate your package or arrange a replacement.
Products & Authenticity
Are all your fragrances authentic?
Absolutely! We guarantee 100% authenticity on all our products. We source directly from authorized distributors and brand partners. Every fragrance comes in its original packaging with all security seals intact.
Why are your prices lower than retail stores?
We keep our prices competitive by working directly with authorized distributors, maintaining low overhead costs, and passing the savings on to you. Our business model focuses on volume sales with smaller margins, allowing us to offer luxury fragrances at better prices.
How should I store my perfume?
Store your fragrances in a cool, dry place away from direct sunlight and heat. Avoid storing them in the bathroom where temperature and humidity fluctuate. Proper storage helps maintain the fragrance’s quality and extends its lifespan.
What's the shelf life of perfume?
When stored properly, most fragrances last 3-5 years. Some can last even longer. Signs that a perfume has expired include changes in color, scent, or consistency. We only sell fresh stock to ensure you receive products with maximum shelf life.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unopened products in their original packaging. All seals must be intact. For hygiene reasons, we cannot accept returns on opened fragrances. Returns are free for EU customers.
Can I exchange a fragrance for a different one?
Yes! If you’d like a different fragrance, we recommend placing a new order for the one you want and returning the original item. This ensures you receive your new fragrance as quickly as possible. Once we receive your return, we’ll process the refund.
How long does it take to receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow 3-5 additional business days for the funds to appear in your account, depending on your bank.
Payment & Security
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, iDEAL, Bancontact, Maestro, Apple Pay, Google Pay, Klarna, and Shop Pay. All payments are processed through secure, encrypted connections.
Is it safe to shop on your website?
Yes, your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers. All transactions are processed through PCI-compliant payment providers.
Do you offer payment plans?
Yes! Through Klarna, you can split your purchase into interest-free installments. This option is available at checkout for eligible orders. Klarna performs a soft credit check that won’t affect your credit score.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers. It only takes a minute to set up!
How can I contact customer service?
You can reach us at support@monza.com or returns@monza.com for return-related questions. We typically respond within 2-4 hours during business hours. We’re available 7 days a week to help with any questions or concerns.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@monza.com. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once shipped, you can use our standard return process.
Do you have a physical store?
We’re an online-only retailer, which helps us keep our prices competitive. Our entire focus is on providing the best online shopping experience, fast shipping, and excellent customer service.
Still have questions?
Can’t find the answer you’re looking for? Our customer service team is here to help.
Average response time: 2-4 hours
Frequently Asked Questions (FAQ)
At MonzaEurope, we value your privacy and handle your personal data with the highest level of care. This Privacy Policy explains what information we collect, how we use it, how your data is protected, and what rights you have under the GDPR. By using our website, you agree to the practices described below.
Are payments secure on your website?
Yes, all payments are processed through secure and trusted payment gateways to ensure your data is fully protected.
How do you communicate with customers
We believe in transparent communication. You’ll receive clear updates and prompt responses for all inquiries and orders.
How fast do you handle requests or orders?
We handle all requests quickly and efficiently. Orders and customer inquiries are processed as fast as possible.
Will I be informed about my order status?
Absolutely. We keep you informed at every step, from order confirmation to delivery updates.
How can I contact customer support?
You can reach us easily via our contact form or email. Our support team is always happy to help.
Support Email: support@monzaeurope.com